COVID-19 Statement & New Vaccination Policy
[UPDATED: March 30, 2022]
Effective March 30, 2022, Pemberton Valley Lodge will no longer require all employees and guests over 12 years of age to be fully vaccinated against Covid- 19. We want to take this opportunity to say thank you to our staff, partners, our community and guests who cooperated, allowing the lodge to keep people safe.
New Proof of Vaccination Takes Effect December 1st, 2021
Effective December 1, 2021 Pemberton Valley Lodge will require all employees and guests over 12 years of age to be fully vaccinated against Covid- 19. We are taking this important step to best protect our employees and those who stay at our property as we navigate the global pandemic.
Evidence shows that vaccination is the best control measure available to prevent the spread of Covid-19. Covid-19 is a known health hazard and we have safe, effective vaccines to use as our best tool to fight this global pandemic. Current provincial health orders mandate full vaccination against Covid-19 to enter restaurants, bars, gyms and other indoor facilities safely. Extending this requirement to our entire property, staff, and guests will enhance our commitment to providing a safe place to work and stay.
More Vaccination Policy Details
Staff
Effective December 1, 2021 all staff have been fully vaccinated.
Guests
On arrival all guests aged 12 and older must present proof of vaccination and matching government issued photo ID (18 years and older). If a guest cannot provide proof of vaccination they are not able to stay with us. We will verify proof of vaccination either visually or utilizing the government of BC verification app. We will not store guest's personal health information; however we will ask each guest if they'd like to have a Guest Note stored in our secure PMS indicating their vaccine status. This will allow our repeat guests to simply provide proof of vaccination the first time they visit after Dec. 1.
Frequently Asked Questions
Why has the hotel decided to make proof of vaccination a requirement for staff and guests?
The decision to require proof of vaccination was made with the health and safety of our guests and staff front of mind. During the last 20 months we have done everything in our power to ensure our property is a safe place to work and stay. This policy is the logical next step as we continue to navigate the global Covid-19 pandemic. Vaccines are safe, effective and the best way to protect ourselves and those around us.
What should I expect on arrival to the hotel?
Your check in process may take a little longer as our team will be verifying every guests’ proof of vaccination. We will require this for all guests in your party over 12. Matching government photo ID will be requested for all guests over the age of 18.
Are there any exemptions to this policy?
Currently children under 12 are exempt from this policy. Covid-19 vaccines for this age group are being evaluated by federal health authorities, and we will update this policy as guidelines evolve. In BC there are very few valid medical exemptions to receiving a Covid-19 vaccination. If you have any questions about this policy we encourage you to reach out to our Management team prior to arrival. Guest Service Agents are unable to provide any exemption at check-in.
What about my personal health information?
We are committed to protecting your personal data. In accordance with privacy laws, we are not permitted to store the information you provide as proof of vaccination. We will either visually verify your documentation or scan your BC Proof of Vaccination QR code with the app provided to us. For repeat guests, our team will offer you the option of our adding a note to your guest profile indicating your vaccination status. This will allow guests to present their proof of vaccination one time, instead of each time you check in. This is a voluntary option; and as with the rest of your confidential personal information will be securely stored in our property management system.
Will I still need to provide proof of vaccination to order from your Café YPS after Dec. 1, 2021?
No. Once we have verified your proof of vaccination at check in you will be able to enjoy food or beverages from our Lobby Café. We will be pleased to offer you dine in service in our Café or on our outdoor pool deck.
What about visitors to my suite? Do they need proof of vaccination as well?
We are not permitting visitors to our property during the Covid-19 pandemic. Please see the Front Desk for suggestions on other places to meet with friends, family or colleagues not staying at the hotel.
Learn About Our Safety & Sanitization Protocols
Pemberton Valley Lodge's Operations Manager/Health & Safety Officer, Tania Chiasson outlines safety and health protocols put in place at the Lodge. These protocols help ensure the safety and health of our guest, partners, and employees.
We understand this is an uncertain time for travellers. That’s why we’re reaching out to share what we’re doing at Pemberton Valley Lodge to continue to meet the highest standards of cleanliness and provide the best guest experience possible. I want you to know that the safety of our guests and associates is our top priority
Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we appreciate the healthcare workers, local communities, and governments around the world who are on the front line working to contain this coronavirus. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure a healthy stay.
We believe that it’s everyone’s responsibility to promote health-conscious initiatives. Pemberton Valley Lodge wants to do its part in meeting (and exceeding) the recommendations put forward by Canada’s health officials.
Below is an update on what we are doing, keeping your safety top of mind.
Face Coverings
COVID-19 Golden Rules
Keeping You Safe
Pemberton Valley Lodge has always placed the safety and comfort of our guests as our top priority. We clean and disinfect all guest suite surfaces, sanitize linens, and strictly follow all Health Canada food safety standards. In addition to our regular rigorous cleaning practices, increased sanitization and installation of hand sanitizer stations we have developed several new tools & technologies to increase minimize contact during your stay.
Hotel management is keeping apprised of the developing situation (including monitoring notices from WHO and the Public Health Agency of Canada) and providing regular updates and policy revisions to all staff. We are in full compliance with all local Public Health directives and the recent provincial mask mandate.
Travel Plans
With the government’s recent restriction on international travel, we understand more people may be looking for local travel opportunities. If you’ve booked a stay at Pemberton Valley Lodge, we look forward to welcoming you! We are happy to answer any questions or address any concerns you have about your trip; please call our Front Desk at 1.877.894.2800 or email us to confirm your reservation.
Our Front Desk Team can also assist you if you are unsure about your future travel plans, or you need to modify your existing reservation.
The impact the Covid-19 pandemic has had on the tourism industry cannot be understated. We greatly appreciate your support and will continue to do our absolute best to keep both guests and staff safe, happy, and healthy.
Mobile App for Check-In
Pemberton Valley Lodge is excited to introduce OpenKey. OpenKey is a DIGITAL KEY that lets you check-in and check-out more efficiently as well as unlocks your room with your mobile device. This provides us to offer contactless room access for guests checking in. Learn more about OpenKey - Digital Keys at Pemberton Valley Lodge.
Learn What's Open in Pemberton and District
When we receive new information we update our "Pemberton: What's Open!" page. Check there for updates.
Stay In Touch
As the situation develops, we will keep our guests up to date and be available to assist you with any questions you may have. The best way to stay in touch regarding COVID-19:
It’s in the most challenging times that we see people and communities coming together. Pemberton Valley Lodge is a comfortable retreat that is glad to offer a home away from home for guests during these concerning times. Whenever your travels take you to beautiful Pemberton, we’ll be ready to offer you the best guest experience possible.
David MacKenzie
General Manager
Pemberton Valley Lodge
Posted: Monday, March 16, 2020
