COVID-19 Statement
Hotels Deemed Essential Service during Covid-19 Pandemic
We are proud of our long-standing history of providing emergency social services to our community in times of need.
Pemberton Valley Lodge remains open to support the essential service chain, as well as potential emergency service requirements. We are also now taking bookings for commercial and non-commerial guests!
Enhanced Cleaning Standards & Policies
We have outlined our Enhanced Hotel Cleaning Standards and WorkSafe BC Compliant Policies.
We understand that the recent impact of the novel coronavirus (COVID-19) has created confusion and uncertainty among travelers. That’s why we’re reaching out to share what we’re doing at Pemberton Valley Lodge to continue to meet the highest standards of cleanliness and provide the best guest experience possible. I want you to know that the safety of our guests and associates is our top priority
Our hearts and thoughts go out to the people who have been affected by this unprecedented event and we appreciate the healthcare workers, local communities, and governments around the world who are on the front line working to contain this coronavirus. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure a healthy stay.
We believe that it’s everyone’s responsibility to promote health-conscious initiatives. Pemberton Valley Lodge wants to do its part in meeting (and exceeding) the recommendations put forward by Canada’s health officials.
Below is an update on what we are doing, keeping your safety top of mind.
Keeping You Safe
Pemberton Valley Lodge has always placed the safety and comfort of our guests as our top priority. We clean and disinfect all guest suite surfaces, sanitize linens, and strictly follow all Health Canada food safety standards. In addition to our regular rigorous cleaning practices, we’ve implemented the following initiatives.
- Our cleaning staff has increased sanitization frequency of doorknobs, elevator buttons, public washrooms, reception desk, and other high-traffic areas with hospital-grade cleaner
- We are providing hand sanitizer to all hotel staff while reviewing industry hand-washing standards
- We continue to adjust food and beverage service to meet or exceed recommended health standards
Hotel management is keeping apprised of the developing situation (including monitoring notices from WHO and the Public Health Agency of Canada) and providing regular updates and policy revisions to all staff.
Travel Plans
With the government’s recent restriction on international travel, we understand more people may be looking for local travel opportunities. If you’ve booked a stay at Pemberton Valley Lodge, we look forward to welcoming you! We are happy to answer any questions or address any concerns you have about your trip; please call our Front Desk at 1.877.894.2800 or email us to confirm your reservation.
Our Front Desk Team can also assist you if you are unsure about your future travel plans, or you need to modify your existing reservation.
Early reports suggest COVID-19 may have a significant impact on small and local businesses, particularly tourism. We greatly appreciate your support and will continue to do our absolute best to keep both guests and staff safe, happy, and healthy.
Stay In Touch
As the situation develops, we will keep our guests up to date and be available to assist you with any questions you may have. The best way to stay in touch regarding COVID-19:
It’s in the most challenging times that we see people and communities coming together. Pemberton Valley Lodge is a comfortable retreat that is glad to offer a home away from home for guests during these concerning times. Whenever your travels take you to beautiful Pemberton, we’ll be ready to offer you the best guest experience possible.
David MacKenzie
General Manager
Pemberton Valley Lodge
Posted: Monday, March 16, 2020
