Tools & Technologies to Minimize Contact & Prioritize Safety
At Pemberton Valley Lodge the safety of our guests and associates is our top priority, that is why we are excited to share some new tools and technologies we are using to minimize contact and prioritize safety during your stay with us.
Limited Contact Check In
With our new mobile check-in feature, guests can fill out their registration details prior to arrival. This saves time for both the guest and the front desk staff. Knowing approximately when guests are going to arrive allows us to maximize check-in efficiency as well as plan for a safer, socially distanced process.
The night before your scheduled arrival date you will receive an email with your mobile check in the link.
- Click Check-in Now to begin your mobile check-in.
- You will be redirected to a web browser to complete the process.
It is as simple as entering your information, including your vehicle details for parking at the Lodge, reviewing your reservation details and digitally signing to accept the terms.
As mentioned above you can provide us with an estimated time of arrival and even include any additional comments you would like us to know.
When you arrive at Pemberton Valley Lodge an agent will be waiting for you at the front desk. Simply show your ID to verify your reservation and provide a credit card for pre-authorization and you will be checked in.
Mobile Key
As an added measure to reduce shared touch surfaces guests have the option for a mobile room key which allows guests to use their mobile phone to access their suite. All you need to do is follow the prompts in the email you receive offering you the mobile key. Download the app, enable permissions and Bluetooth, and the mobile key will appear on your device.
For a detailed step by step guide to getting your Mobile Key working see here.
Contactless Room Service
During your stay with us, you will have the option to order contactless room service from Café YPS. Enjoy the same great menu delivered safely to outside the door of your suite. Please note that at this time we are restricting access to the Lodge to registered guests only but our front desk staff are happy to give you suggestions on where to visit with your guests off-site.
Express checkout forms
Finally, guests can use our express checkout forms on departure to complete their stay. This will be delivered to your room on the final day of your stay. Simply fill in the form and drop in the Express Box located in the Lobby.
At Pemberton Valley Lodge we strive to meet the highest standards of cleanliness while providing the best guest experience possible.
For more information please review our COVID-19 Statement.
Posted: Thursday, January 07, 2021
