Pemberton Valley Lodge Hotel Policies
Serious About Your Safety!
We've outlined a detailed COVID-19 Response Strategy with enhanced hotel cleaning standards and WorkSafe BC Compliant policies. This follows the Safe Stay program provided by the Hotel Association of Canada.
Download our Public COVID-19 Safety Plan (available in PDF format). And feel free to call us toll-free at 1 (877) 894-2800 if you have any questions.
To rent accommodation, you must be of legal age (18 Years), with Valid Government Issued Photo Identification and a Major Credit Card.
Check In Time
Check Out Time
Pemberton Valley Lodge is 100% Smoke-Free including electronic, vapour cigarettes and cannabis on all patios, balconies and public areas. Should you be caught smoking in any restricted areas or should evidence of smoking be found after your have checked out of your guestroom, a $500 fine will be imposed.
Pool & Hot Tub
The pool and hot tub areas are restricted to Registered Hotel Guests only. Pool Towels can be picked up and returned to the Front Desk throughout your stay.
Taxes & Fees
Room Rates are subject to the following taxes: 2 % Destination Marketing Fee, 8% Provincial Sales Tax, 5% Goods & Services Tax and a Hotel Service Fee of $2.99 per night.
Reservations can be cancelled without penalty up to 48 hours prior to arrival. Reservations cancelled within 48 hours of arrival are subject to full penalty. "No Shows" are subject to full penalty.
Christmas Holiday Season Cancellation Policy
December 17th, 2021 to January 2nd, 2022: Reservations can be cancelled without penalty up to 72 hours prior to arrival. Reservations cancelled within 72 hours of arrival are subject to FULL Room & Tax penalty. "No Shows" are subject to full penalty.
We highly recommend Trip Cancellation Insurance that can be purchased through an accredited Travel Agency and most Major Credit Card companies.