Pemberton Valley Lodge Hotel Policies

Serious About Your Safety!

We've outlined a detailed COVID-19 Response Strategy with enhanced hotel cleaning standards and WorkSafe BC Compliant policies. This follows the Safe Stay program provided by the Hotel Association of Canada.

Download our Public COVID-19 Safety Plan (available in PDF format). And feel free to call us toll-free at 1 (877) 894-2800 if you have any questions.

Room Rental

To rent accommodation, you must be of legal age (18 Years), with Valid Government Issued Photo Identification and a Major Credit Card.

Check In Time

5 PM

Check Out Time

11 AM

Smoking Policy

Pemberton Valley Lodge is 100% Smoke-Free including electronic, vapour cigarettes and cannabis on all patios, balconies and public areas. Should you be caught smoking in any restricted areas or should evidence of smoking be found after your have checked out of your guestroom, a $500 fine will be imposed.

Pool & Hot Tub

The pool and hot tub areas are restricted to Registered Hotel Guests only. Pool Towels can be picked up and returned to the Front Desk throughout your stay.

Taxes & Fees

Room Rates are subject to the following taxes: 2 % Destination Marketing Fee,  8% Provincial Sales Tax,  5% Goods & Services Tax and a  Hotel Service Fee of $2.99 per night.

Cancellation Policy

Reservations can be cancelled without penalty up to 48 hours prior to arrival.  Reservations cancelled within 48 hours of arrival are subject to full penalty. "No Shows" are subject to full penalty.

Christmas Holiday Season Cancellation Policy

December 16th, 2022 to January 1st, 2023: Reservations can be cancelled without penalty up to 7 days prior to arrival. Reservations cancelled within 7 days of arrival are subject to FULL Room & Tax penalty. "No Shows" are subject to full penalty.

Cancellation Insurance

We highly recommend Trip Cancellation Insurance that can be purchased through an accredited Travel Agency and most Major Credit Card companies.