Tripadvisor Certificate of Excellence Awarded Again — 2015
Tripadvisor Began the Certificate of Excellence in 2011
At that time, Pemberton Valley Lodge was a mere 6 years old and had just begun its membership with Tripadvisor. Back in those days, though, rave reviews for the lodge were already rolling in:
The multilingual reviews streamed in - French: "Super Hotel" German: " "Bleibende Erinnerung "traumhaft"" (Lasting Memories "fantastic!") and Japanese: " "静かに過ごしたい家族のためのホテルです" (This is a great, quiet family-style hotel).
Guests remarked about the benefits to staying in a quiet hotel near (but not too near) to Whistler. The cost savings, the surprise of how lovely Pemberton is, the amenities including the well-used pool and spa.
Consistent Rave Reviews - We Couldn't Be More Pleased
It has not been difficult to keep a 4 star and better rating on Tripadvisor. As Laura Arnold, Pemberton Valley Lodge director of sales and marketing says, "It's due to the incredible team effort of all the staff here - the attention to detail, the unique experience we offer our guests and the way the staff leads by example in the community" that creates the perfect atmosphere for a series of certificates of excellence for the lodge.
In 2011, the volume of reviews and ratings was not sufficient to warrant the certificate. But since 2012, for four years in a row, the Pemberton Valley Lodge has been awarded the Certificate of Excellence. To be clear: this means that the Pemberton Valley Lodge is in the top 10% of hotels and consistently received a 4-star rating or better by guests.
It's a Team Effort at the Pemberton Valley Lodge
You'll notice that David MacKenzie responds to nearly every review. The responses reflect that level of attention to detail guests have come to expect at the lodge, too: research has been done and the responses are not the generic sort you might expect. The entire team is constantly striving to create a memorable experience for guests, one that will positively reflect on the entire community of Pemberton.
So, for four years in a row, The Pemberton Valley Lodge has been awarded the Certificate of Excellence at Tripadvisor. But although Tripadvisor is the entity that gives us this recognition, it is you, our guests, who have really spoken. You have voted, consistently with your ratings and reviews.
We Want to Hear from You
And we want to continue to hear from you. Go to our "reviews" page and let us know what you think! Leave a review at Tripadvisor, and if you have a concern about your stay, send a note directly to our GM David MacKenzie to let him know how we can improve. Often, when there is a small concern, good communication can solve the issue.
A rave review on Tripadvisor is like a "tip" to us. It's a great way to share with us when you think we've really done a great job. And do let us know when you have concerns, too. We value all feedback, and since it's important to us to consistently strive for perfection, we want to know how we can serve you better. Feel free to leave David MacKenzie a personal note and he will make every effort to respond quickly.
Striving for perfection is our goal at the lodge, and the closer we get, the happier we are. We're pretty proud of what the team at Pemberton Valley Lodge has managed to do here. We're an example, we think, of what it is possible to achieve when a dedicated team sets out to raise the bar a bit, to go a little further, to strive for the best and not less. We hope you agree with us that the entire team at Pemberton Valley Lodge has done a fantastic job for eleven years in a row.
Posted: Thursday, May 21, 2015
