Lodge Amenities

Learn about lodge amenities and services.

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Services & Amenities

At Pemberton Valley Lodge, your suite has a fully equipped kitchen, hair dryer, iron and ironing board, complimentary wireless Internet, and individual temperature controls. Extra amenities available on request include additional hangers and playpens.

Area Attractions

Please see the Points of Interest section at the end of this directory.

Banking Services:

Our Front Desk can provide you with a list of local bank branches. There is an ABM machine in the lobby.

Banquets/Meetings:

Pemberton Valley Lodge has two meeting rooms that accommodate up to 20 people. Our staff can help plan and organize your event and offer a full range of catering packages.

Business Services:

Printing, copying and faxing are available. Please ask at the Front Desk.

Check-In / Check-Out:

Check-in time: 5:00 PM
If you arrive earlier, we will store your luggage until your room is available.

Check-out time: 11:00 AM
Should you require storage for your luggage, please get in touch with the Front Desk.

Coffee Bar / Sundry Shop:

Located in the lobby, we offer premium coffees. Our sundry shop offers a selection of confectionary and snacks for purchase.

Disabilities:

Pemberton Valley Lodge can cater to persons with disabilities with a barrier-free entrance and lobby, a lowered counter at the Front Desk and specially designed suites with additional accessibility.

Family Services:

Children under 18 stay free in their parents’ suite. Connecting suites can be rented, subject to availability. Playpens are available upon request at an additional charge. We welcome children and try to cater to their needs; however, as a Resort Hotel, we ask that children play quietly and respect other guests.

Fitness Studio/Steam Room:

The Fitness Studio is located on the main floor and is available to guests 24 hours a day. Equipment includes a multi-station weight training machine, free weights, spin bike and treadmill. Private change rooms and showers are available, with a hairdryer and bathroom amenities.

Guest Laundry:

Located on the second floor, there are complimentary washers/dryers, and soap is available for purchase in the sundry shop.

Housekeeping Services:

Light housekeeping services will be provided every second day of your stay, and a full refresh will occur every fourth day.

Ice Machine:

The ice machine is located in the Fitness Studio.

Internet Access:

Complimentary wireless Internet access is available in each guest room. Closed network, connect to “Pemberton Valley Lodge”, click connect, and enter the password on your key card envelope.

Guest Laundry:

Located on the second floor, there are complimentary washers/dryers, and soap is available for purchase in the sundry shop.

Kitchen Cleaning Fees :

Complete kitchen cleaning is available with 24 hours’ notice through our housekeeping department for $30.00 daily.

Mountain Bikes:

Complimentary use of mountain bikes is available, based on availability. The bike storage and tuning station are in the bike locker room located behind the elevator on the parking level. A bike wash station is in the underground parking lot at the west end.

Parking:

Underground heated parking is offered on a first-come, first-served basis. Additional parking is available on the surface adjacent to the hotel. Please do not leave valuables in your vehicle.

Pet Policy:

Pemberton Valley Lodge permits dogs with restrictions. There is a charge of $45.00 for up to two dogs per five-night stay. Dog arrivals not reserved in advance are subject to a $75.00 fee. Dogs found in pet-restricted suites will be subject to a $250 cleaning fee. Issues with unattended pets will result in a $250.00 service fee.

Postal/Courier Service:

Outgoing mail can be dropped off at the Front Desk. For courier services, see Front Desk.

Restaurants:

Café YPS off the lobby has a light café menu and local beer and wine for dining. Room service is available for a surcharge. For a full list of local restaurants and recommendations, see the Front Desk.

Road Reports:

For road reports, visit DriveBC.ca.

Swimming Pool / Hot Tub:

Located through the Fitness Studio are our heated outdoor pool and hot tub. Towels are provided at the Front Desk. Inflatable toys other than a child’s life jacket are prohibited. Personal alcohol is not permitted on the pool deck in accordance with BC provincial liquor laws.

Safe Deposit Boxes / In-Room Safes:

Available at the Front Desk 24 hours a day or in your room at no charge.

Wake-Up Calls:

Contact the Front Desk to arrange a wake-up call.

No Smoking or Vaping Icon

We're Smoke Free!

Pemberton Valley Lodge is a 100% smoke-free resort, including electronic and vapour cigarettes and marijuana on all patios, balconies, and public areas. Should you be caught smoking in any restricted area, a $500 fine will be imposed. Should evidence of smoking be found during or after you have checked out of your guest room, a $500 fine will be imposed.

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